Make the purchased files usable.

Do not treat a successful payment as proof that the buyer obtained and can use the intended pattern.

Locate the actual order and receipt route before sending files or asking the customer to buy again.

Ask where the process stops: finding the order, opening the link, retrieving the file or using its contents.

Compare the purchased option, promised files and actual assignment before deciding what needs correction.

Treat a download limit as a configurable access policy with a support route—not proof that a buyer is sharing files.

Check eligibility and layout before enabling a stamp; it identifies a purchase but does not make a PDF uncopyable.

Separate purchase access help, file corrections and creative instruction so buyers know what support actually covers.

Do not sell a personalised pattern as an instant finished download when someone still needs to make it.

Investigate what was promised and delivered; this guide does not decide a customer’s legal refund rights.