Start with the reason to move
Identify the limitation the new platform must solve and check whether a smaller repair would suffice. A catalogue move creates work beyond uploading files. Include old product links, descriptions, purchase options, customer support and any outstanding corrections in the transition plan.
Keep old and new orders distinct
Record which checkout owns each historical purchase. Do not assume that importing a customer list recreates file entitlements or permits marketing. Use only authorised exports and appropriate private storage. This guide does not ask you to provide customer data or connect your merchant accounts to our site.
Prepare a continuity explanation
Tell buyers where legitimate support remains available and which product location applies to new purchases. Avoid publishing personal download links as a shortcut. Keep the prior package and promise recoverable so questions about an older purchase can be answered accurately.
Verify before retiring
A successful new upload is not proof that historical buyers are supported. Check the specific continuity requirements you wrote down and retain the old arrangement while material questions remain unresolved. Do not close an account or delete old files merely to make the migration look finished.
An original working example
Use an original transition ledger with columns for old location, new location, owner, historical buyer obligation and verification evidence. Include public product links as well as private order-support responsibilities, but do not publish customer records in the ledger. A fictional move might transfer new sales first while keeping the old receipt route available for existing purchases. That staged arrangement needs to be supported by the actual services and commitments; it is not a universal migration recipe. Record unresolved dependencies before retiring the former store. A new homepage displaying correctly is only one observation and does not prove that every previous purchase remains usable.
Sources used for this page
These records support the facts and comparisons above. Merchant-controlled records are labelled so you can separate product claims from independent evidence.
- Adding a digital product — Merchant documentation · help.payhip.com · Merchant-controlled · checked 2026-09-27
- Customer did not receive email — Merchant documentation · help.payhip.com · Merchant-controlled · checked 2026-09-27
- Digital product variants — Merchant documentation · help.payhip.com · Merchant-controlled · checked 2026-09-27